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    • 2. Based on your order status, you can:
    • - View Design Details & History
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    • - Cancel or Refund (unshipped)
    • - Return & Exchange (delivered)
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CODE: CHARM10
Charmed Phone Cases With 3D Creative Donut Phone Charms – Fits iPhone12/13/14 Pro Max
SKU:
XHBPSHCH003067
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Description

Add a playful pop of sweetness to your device with this 3D creative donut charmed case! Made for iPhone12/13/14 Pro Max, the flexible silicone shell hugs your phone tightly and resists scuffs. The vivid 3D donut details with textured frosting feel super realistic, and the DIY hole lets you clip on glittery charms for extra personality. Ideal for boba run dates, café hops, or mall trips with friends – it’s a tiny mood booster that pairs with every outfit. Sturdy, trendy, and a must-have for every sweet-toothed fashion girl!
  • This item cannot be returned unless it is defective or damaged.
  • This item cannot be modified once you finish payment.
  • This item is covered by our 90-DAY RETURN policy.
Devoluciones los 90 días
90 DAYS Return/Exchange Policy
We support a 90-day return policy, if you purchase an warranty, you can extend this period to 180 days

Return & Exchange Service Procedure

  • STEP 1 Contact Customer Service and Request Return Detail. Email: cs@soufeel.com
  • STEP 2 Customer will receive an email notification once your request is approved.
  • STEP 3 The customer packs the package and sends it.
  • STEP 4 Get Refund or Replacement after we receive the products.

FULL COVERAGE Return/Exchange Policy

  • The following reasons are covered by our 90 day FULL COVERAGE Return/Exchange Policy. (We will be responsible for the return postage fees and replacement fees)
  • 1. The product customization information does not match or an error in customization.
  • 2. We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
  • 3. Unclear pictures rendering or lettering
  • 4. Wrong or mismatched size.

NO RETURN & EXCHANGE

  • The following reasons are NOT covered by our 90 day return policy. We are not liable for these issues.
  • 1. Products that exceed the return processing time limit (90 days after the order is signed).
  • 2. The non-quality issue for personalized products.
  • 3. Product damaged by misuse, mishandling, or poor maintenance.
  • 4. Items that have been washed, worn, or soiled and damaged resulting from customer's handling. For safety and hygiene reasons, personal items such as underwear, swimwear, socks, etc.
  • 5. Chose the wrong size for the product.
  • 6. Personal Reasons due to personal taste, change of mind etc.
  • 7. Partial returns or exchange of products from a set item is not acceptable.

Precautions for return and exchange

  • 1. Items that are being returned should be new and unworn. They should be kept in its original condition in which you received them in.
  • 2. Coupon codes expires after use and cannot be restored after return.
  • 3. For personalized products, if you need to cancel or replace the product or replace the personalized content, you will have to pay 30% of the product price as the customization fee. (Special note: Even if you contact us immediately after placing the order to cancel/modify the order, we will charge the corresponding production fee because the customized product will be produced immediately once the order is placed in order to ensure a timely production and delivery. Thanks for you understanding.)
  • 4. We reserve the right to make any changes to this policy at any time. Notification of any changes will be posted on this page. If you have any questions about cancellations or any of our other policies, please contact our customer service.
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