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    Where is my order?

    1. Allow 5-30 mins for payment processing. Check back to track your order.

    2. Personalized products take 2-5 business days to prepare before shipping (varies by category).

    3. We’ll email you when it’s on its way—check inbox/spam!

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

    Want to cancel, modify, or return your order?

    • 1. Tap here to find your order first.
    • 2. Based on your order status, you can:
    • - View Design Details & History
    • - Upgrade Express Shipping (if order is eligible)
    • - Change Products
    • - Cancel or Refund (unshipped)
    • - Return & Exchange (delivered)
    • - Confirm Received to Review

Payment Method

The credit card options available for payment are listed above. These providers are the most frequently used credit card companies on our website.
If your credit card provider is not listed, there’s no need to worry—we still encourage you to proceed with your purchase, as most major credit cards are accepted.
 
Please note that MyShoeCharm does NOT collect your credit/debit card number or any related personal information during the payment process. All payment data is processed securely through our trusted third-party payment gateway to protect your privacy.
 
If you have questions about your transactions (e.g., payment status, authorization holds, or charges) on our site, please contact your card-issuing bank directly for detailed information—they can provide the most accurate updates on your account activity.